Chordium

Chordium

Answers, Orchestrated.

Your support team's knowledge is already there. Chordium finds it, synthesizes it, and delivers it — in the context of the ticket they're working right now.

The answer is already somewhere. The problem is finding it.

The median support ticket takes 25 hours to resolve. Research consistently shows that 30–70% of that time is spent searching — across Slack threads, knowledge bases, prior tickets, runbooks, and Google Docs — often finding partial answers in each, or nothing at all. Chordium eliminates that friction.

25h median ticket resolution time
30–70% of that time spent searching
5–10 systems a typical agent searches per ticket

One answer. From every source.

Multi-source ingestion

Connect Zendesk, Slack, Google Docs, Notion, Jira, Confluence, Freshdesk, and more. Chordium indexes them all.

AI answer synthesis

Not just search results — a single synthesized answer drawn from every relevant source, with citations back to the originals.

Ticket-context awareness

The in-ticket assistant understands what the agent is working on and surfaces the most relevant answer without manual searching.

Hybrid retrieval

Vector + keyword search fused together. Fast for simple lookups; AI-powered for nuanced questions that don't have obvious keywords.

On-premises option

Full stack runs on your hardware — no data leaves your building. Built for healthcare, legal, and financial services.

Connector ecosystem

Business-grade connectors for every major support platform. Plugin architecture for custom internal systems.

Role-based access

Control which sources each team or role can search. Slack channels, document folders, and ticket queues can all be scoped.

Analytics

Track MTTR reduction, deflection rates, and answer confidence trends. Measure the ROI in weeks, not quarters.

Zendesk Slack Google Docs Notion Jira Confluence Freshdesk Dropbox Shopify + more

Deploy where your data needs to be

Cloud

Azure AI Search + Azure OpenAI. Fast time-to-value, no hardware investment. Available to Ensemble and Symphony.

Local AI

ChromaDB + Ollama, running entirely on your own hardware. No GPU required for search; GPU recommended for fast AI synthesis. Available to Ensemble and Symphony.

Managed (Symphony)

Chordalia operates the deployment for you — monitoring, upgrades, backups, and a named account contact. Cloud or on-premises.

Choose your tier

Start with Solo. Grow into Ensemble. Scale with Symphony.

Solo
Focused answers. Zero noise.
Small teams, pilots, and budget-conscious operations
Pricing coming soon
  • Full-text keyword search
  • Relevance ranking & result summaries
  • Up to 2 connected source types
  • Scheduled batch indexing
  • Local deployment (Docker)
  • No cloud dependency
  • Per-type connector add-ons available
Ensemble
Connected signals. Smarter answers.
Growing teams and privacy-sensitive organizations
Pricing coming soon
  • Everything in Solo
  • AI-powered hybrid search
  • Multi-source answer synthesis with citations
  • In-ticket assistant & suggested replies
  • Up to 4 connected source types
  • Cloud or local AI deployment (your choice)
  • Near-real-time indexing
  • Role-based access control
  • Image OCR & vision
Symphony
Total orchestration. Complete resolution.
Enterprise and high-volume environments
Pricing coming soon
  • Everything in Ensemble, at scale
  • Unlimited connector types
  • Agentic multi-step reasoning
  • Workflow automation & auto-resolution
  • Full audit trail & policy engine
  • Advanced analytics across teams
  • Custom & niche connectors
  • Managed deployment by Chordalia

Stop searching. Start resolving.

See how Chordium cuts resolution time in a 30-minute demo.